每日原则：制定量化评价工具

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要记住，任何一个量化工具都可能给出误导的信息，你需要足够多的证据来寻找规律。当然，输入到量化工具中的信息也需要经过准确性评估。从打分者给出的分数平均值中，可以看出是否存在不愿给出负面评价的情况。那些给出很高平均分的可能打分标准比较宽松，反之亦然。“强制排名”即人们必须对同事表现进行从优到劣的排序，也有帮助。强制排名与曲线定级概念基本一样。能进行跨部门、跨团队独立评分的量化工具特别重要。

Metrics show how the machine is working by providing numbers and setting off alert lights in a dashboard. Metrics are an objective means of assessment and they tend to have a favorable impact on productivity. If your metrics are good enough, you can gain such a complete and accurate view of what your people are doing and how well they are doing it that you can almost manage via the metrics alone.

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