专栏名称: 半导体行业观察

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举报有奖 | 11/25悬赏职位：Customer Quality Manager

半导体行业观察 · 公众号 · 半导体 · 2016-11-25 08:34

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质量

职位名称： Customer Quality Manager

薪资范围（W/Y） ：40W-50W

职位所在地： 天津

职位描述：

Process owner for customerquality resolution process, from customer complaint to satisfactory completionof issue resolution, including the achievement of continuous improvement goals(i.e. customer loyalty, defect reduction (satisfy target market), NPI (NewProduct) supporting, cycle time improvement, actions fan out, lessons learned,etc.). Manage CQE Department.

工作职责：

1. Manage customer return process including problem solving process.

2. Provide follow-up on all customer failure analyses, communication andissue resolution at all levels.

3. Act as customer advocate for product quality. This includes customer andinternal management communications and presentations, for customer and internalquality reviews.

4. Customer interaction and negotiation on quality cases solving.