中文导读
随着美团、饿了么等网上订餐APP的发展，送餐这一行业急速发展，在给社会带来方便的同时，却也不可避免地生出一些弊病。送餐高峰对交通造成的巨大压力和安全隐患、一次性餐盒带来的环境污染以及送餐人员的薪资问题，都是这些互联网订餐公司以及政府该共同考虑并尽力解决的问题。
Food delivery is a booming business. Waste is piling up too.
THREE couriers in hard helmets cram into an office lift in Beijing—one clad in red, one in yellow and one in blue. The trio are dispatching food that was purchased online through China’s most popular meal-ordering firms, which fill urban roads every midday with their colourful delivery people on electric bicycles. Delivery fees as low as three yuan ($0.46) have helped to transform urban lunch-hours. But the booming business is also fuelling concerns about everything from waste to the abuse of workers.
Such services—which enable users of a single site to order food from a swathe of local restaurants—are expanding around the world. But in China the industry is on a tear. By the end of June, the number of registered users had risen to 295m, 40% more than at the end of last year, according to government analysts. The value of meals bought online was about $25bn in 2016 and could rise to around $36bn by the end of next year, says iiMedia, a research firm. The market leaders are Meituan and Ele.me. Both still make losses in food delivery, but they have backing from Tencent and Alibaba respectively—tech giants eager to find ways of pushing customers to their duelling online payment systems.
Such businesses first began to take off in student dormitories. These days young office-workers are by far the biggest market. But there is much hand-wringing about the consequences of their popularity. Officials say the couriers threaten road safety. They ride electric bikes which are cheap, need no licence and are handy in cities like Beijing that restrict the use of motorcycles. Delivery people often mount pavements or drive against the flow of traffic to maximise earnings during the lunchtime rush. Last month officials in Nanjing said meal-delivery bikes in the eastern city had been involved in more than 3,000 accidents in the first six months of the year. In one district of Shanghai police have introduced a penalty-points system. They order those who acquire a certain number of points to perform community service. The police can ask couriers’ employers to fire them.
Another worry is the welfare of delivery people, many of whom are migrants from the countryside. In several ways they have it easier than other types of courier: food boxes are easier to handle than bulky parcels, and the recipients are always there. But China Labour Bulletin, an NGO in Hong Kong, says meal deliverers have been staging growing numbers of protests about poor treatment by their employers (usually subcontractors), including wages paid late. Linking their pay to customer ratings has also made it easy for customers to demand more of them than they should: the purchase of groceries en route to their destinations, for example, or the disposal of household rubbish.
Most hotly debated of late is the impact the business is having on the environment. Each day about 65m meal-containers are discarded, by one estimate. Campaigners object to the unwanted cutlery, napkins and chopsticks that restaurants selling through online platforms habitually bundle with orders. The Green Volunteer League of Chongqing, a Chinese NGO, says that food-delivery sites have not made it easy enough for customers to refuse such sundries (the big companies deny this). In September a court in Beijing agreed to examine whether they have violated consumers’ rights.
There would be much less reason to worry about the mountains of waste if households and local governments did a better job of keeping recyclables separate from gunk. This year the central government ordered 46 cities to come up with new systems for sorting rubbish, which it talks of making mandatory by 2020. That is progress, but only if it is unwavering: over the years officials have found several similar campaigns all too easy to throw out.
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Oct 21st, 2017 | China | 639 words
