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The Wizard of Oz Is the Wrong Model
In Oz, the wizard is shown to run the kingdom through some complex machine hidden behind a curtain. Many executives may think themselves the wizard; enthralled by the idea that AI technology will allow them to shed millions of dollars in labor costs, they could come to believe that the best company is the one with the fewest people aside from the CEO.
Yet the CEO and founder of Fetch Robotics, Melonee Wise, cautions against that way of thinking: “For every robot we put in the world, you have to have someone maintaining it or servicing it or taking care of it.” The point of technology, she argues, is to boost productivity, not cut the workforce.
Humans Are Strategic; Machines Are Tactical
McKinsey has been studying what kind of work is most adaptable to automation. Their findings so far seem to conclude that the more technical the work, the more technology can accomplish it. In other words, machines skew toward tactical applications.
