ABC
即Always Be Collecting!这个想必你们都在做了。
这是一个积极与客户交流的过程。搞不好，单身女卖家能偶遇个高富帅，男卖家结缘个白富美，再不济也聊成朋友。
什么，例子？还真有…
据一位卖家向小编讲，她曾经向一位客户邀评，然鹅这位耿直的歪果仁写了一大堆关于产品和服务的“差处”，并提出了另一堆意见，但卖家并没有生气，反而感谢他，并就意见提出了整改，之后不断邮件往来。。。。结果？
想什么呢？结果建立起了坚固的姐弟之情啊，就差来个中国式拜把子仪式了。
很明显，这位弟弟不仅买东西“包”了她家“鱼塘”，还呼朋引伴的来。Happy ending~
所以，面对差评，老师们给出的建议是use them to better understand possible issues with the business and make every effort to respond to them, both in a public forum if available and privately to ensure the issue is resolved. It shows unhappy customers, as well as prospective ones, you are the type of business that listens, reacts to and resolves issues。
意会吧~
