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详解:一封询盘里的客户问与答!

深圳外贸圈  · 公众号  · 深圳  · 2017-04-13 07:55

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问题二:你觉得与其他做同类产品的工厂相比,你的产品有竞争力吗?

Question: Do you think you are very competitive compared to other factories that make the same product as you do

(1)、你可以这样正确回答客户:

You can answer customer by this:

Yes, we have a strong advantage over our competitors. We are currently upgrading software for our computerized machinery and we are always on the market for new and improved technology, both in our machinery and our manufacturing process. This will enable us to have very good competitive prices now and even more in the future.

这是一个非常专业的回答,客户对于这样的答案会感到很满意,因为他们获得了他们想要知道的准确信息。

It is a very professional response. Customer will be satisfied with the answers because they get information exactly they want to know about.

(2)、但是当你不是很确定问题的答案时,你可以这么回复:

However, when you are not sure about answers to questions, you can answer:

Hello, we have various quantities of computerized machinery in our factory. If you like, I can get you a full list and inventory of them and also their full capabilities. We believe we have an advantage over our competitors. Our customer service is excellent and you will see this if you decide to do business with us. We go the extra mile to take care of our clients and to ensure customer satisfaction.

如果你对于某些问题不是很确定,这是一种很聪明的回答方式。告知客户你们有很多电脑控制的设备,但是你需要查看以确保给出准确的详细列表以及每种设备的功能。

If you are not certain of how to answer some questions, this is a smart way to do that by telling customers you have quantities of computerized machinery while you still need to check in order to give the details and functions of each machinery.







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